Our technical support for your company is available in different modalities, face-to-face or remote, by bank of hours or full time. guaranteeing an immediate solution in the presence of any event. We have multiplatform technical assistance with 24 × 7 online assistance.
Our experience allows us to know the different demands of technical support and the types of support that your company needs, no matter what your business.
- Help Desk / Service Desk
- Tier 3 Escallation
- Remote and On-site Corrective maintenance
- Support Levels:
- Platinum (7x24x4): 7×24 Response + 4 hours on site windows.
- Premier (5x8x6): 5×8 Response + 6 hours on site windows.
- Executive (5x8x+1): 5×8 Response + next working day window.
- Advantage (On demand)